Another App is controlling your sound right now.

Discuss playback problems, including VST, Garritan, MIDI, etc.

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HausBone
Posts: 7
Joined: Mon Mar 20, 2017 1:25 am
Finale Version: Finale 2017
Operating System: Windows

Post by HausBone » Sun Mar 28, 2021 8:11 pm

Windows 10
Finale 26.3.1.520

I got a new computer about 3 months ago.

When I open Finale, I can no longer play from Youtube, Groove Music, iTunes.

From Groove Music, I get the error message:
"Another app is controlling your sound right now. To listen here, close that app and try again. 0xc00d4e85"

YouTube (from Chrome) will not play anything at all, but the video still runs, just no sound.

When I close Finale, everything works fine. Finale will not allow other apps access to my sound.

I need to be able to play from other apps while Finale is open and never had a problem on the old computer. How to fix?


User avatar
motet
Posts: 8225
Joined: Tue Dec 06, 2016 8:33 pm
Finale Version: 2014.5,2011,2005,27
Operating System: Windows

Post by motet » Sun Mar 28, 2021 8:52 pm

Likely in MIDI/Audio->Device Setup->Audio Setup, Audio Driver is set to ASIO. The easiest fix is to set it to something else and see if the audio still works right in Finale. If it turns out ASIO works best, report back here and there are other things you can do.

HausBone
Posts: 7
Joined: Mon Mar 20, 2017 1:25 am
Finale Version: Finale 2017
Operating System: Windows

Post by HausBone » Sun Mar 28, 2021 9:15 pm

That fixed it.
I set it to Direct Sound, and now both Finale and YouTube have playback.

Thank you!

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