Finale won't playback/No Audio Output options

Discuss playback problems, including VST, Garritan, MIDI, etc.

Moderators: Peter Thomsen, miker

rnrobertson
Posts: 3
Joined: Thu Oct 08, 2020 9:44 pm
Finale Version: Finale v26
Operating System: Mac

Post by rnrobertson » Thu Oct 28, 2021 10:23 pm

Finale Version 26.3.1.643
Mac OS Big Sur 11.2
2.9 GHz Quad-Core Intel Core i7
16 GB 2133 MHz LPDDR3

All of the sudden, I am unable to playback finale. When I go to "MIDI/AUDIO", scroll down to "Device Setup", click on "Audio Setup", there are NO options for Mic Source or Output Source. This has never been a problem for me. I haven't updated in several months, so it's weird that all of the sudden it can't find an output. When I try and click on them to change it, there are no options, no response.

Even the playback won't respond. When I hit spacebar, the play button turns gray but does nothing.
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User avatar
motet
Posts: 8226
Joined: Tue Dec 06, 2016 8:33 pm
Finale Version: 2014.5,2011,2005,27
Operating System: Windows

Post by motet » Thu Oct 28, 2021 10:58 pm

Try rebooting the computer.

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miker
Posts: 5993
Joined: Fri Mar 13, 2009 4:28 pm
Finale Version: Finale 27.4
Operating System: Mac

Post by miker » Thu Oct 28, 2021 11:09 pm

If that doesn’t help, trash the preferences.
Finale 27 | SmartScorePro 64
Mac OS 13.2.1 Ventura
Copyist for Barbershop Harmony Society

User avatar
motet
Posts: 8226
Joined: Tue Dec 06, 2016 8:33 pm
Finale Version: 2014.5,2011,2005,27
Operating System: Windows

Post by motet » Fri Oct 29, 2021 3:56 am

No criticism of you, Mike, but I worry that a lot of users won't know what "trash the preferences" means when told to try that. Could there maybe be a sticky topic, perhaps pointing to the detailed instructions that MakeMusic provides? Perhaps a good title could be what thet entitle it, "Resetting Finale's preferences (using a tool crashes Finale, etc.)"

https://makemusic.zendesk.com/hc/en-us/ ... inale-etc-

User avatar
miker
Posts: 5993
Joined: Fri Mar 13, 2009 4:28 pm
Finale Version: Finale 27.4
Operating System: Mac

Post by miker » Fri Oct 29, 2021 1:44 pm

That’s a good point. I’m remembering what they used to call it, back in the day, when you would drag the preferences file to the Trash.

I’ll try to do better!
Finale 27 | SmartScorePro 64
Mac OS 13.2.1 Ventura
Copyist for Barbershop Harmony Society

rnrobertson
Posts: 3
Joined: Thu Oct 08, 2020 9:44 pm
Finale Version: Finale v26
Operating System: Mac

Post by rnrobertson » Fri Oct 29, 2021 7:50 pm

Thank you all for your replies. They were very helpful in trying a few things. I had already restarted the program and my computer several times, but to no avail. What ultimately solved it for me was selecting "Reset Rewire" under "Device Setup". By selecting this, it required a restart of the program. After that was done, everything played and worked as it should! This was interesting because I had not used rewire in quite some time.

Thanks again for your time and effort to help.

User avatar
motet
Posts: 8226
Joined: Tue Dec 06, 2016 8:33 pm
Finale Version: 2014.5,2011,2005,27
Operating System: Windows

Post by motet » Fri Oct 29, 2021 8:07 pm

Glad it's solved. Odd that rebooting wouldn't have reset Rewire, though.

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