Audio engine (Error 7)

[leonardociampa]

I uninstalled, then reinstalled, then unstalled, then reinstalled. I then spent $100 on an upgrade. Same problem. No sound on speakers. No sounds on headphones. Test sound makes no sound on either. Playback no longer scrolls. Checked hardware on computer -- no problems. Sound and video work on every other application on my computer.

[miker]

Have you opened a support ticket?

[motet]

You've tried each driver?

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And both of these settings at the top of the MIDI/Audio menu?

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[leonardociampa]

Have you opened a support ticket?

Yes.

[leonardociampa]

You've tried each driver? [...] And both of these settings at the top of the MIDI/Audio menu?

Yes, both of those, and every combination of the two.

[leonardociampa]

Literally every solution on every webpage and in every YouTube video I have tried. Nothing. Still no response from Finale, which — I learned only after paying for an upgrade — no longer has live help. Neither phone nor chat.

[motet]

If you have something else running that uses the audio, try closing that.

[leonardociampa]

I shut down all the apps and restarted the computer. I repeated this several times.

[motet]

In the Selection tool, if you put the cursor over a measure with music and press Ctrl+Spacebar, do you hear anything?

[motet]

In my case, when I fire up Finale, I have to pick "Play through MIDI" followed by "Play through VST" to get sound to come out. This doesn't stick so I have to do it every time I start Finale (I made a FinaleScript script to do it).

[leonardociampa]

If you have something else running that uses the audio, try closing that.

I not only closed everything, but I even DELETED all of the apps that use audio and/or video. I even disabled voice recognition on the whole computer.

[leonardociampa]

In my case, when I fire up Finale, I have to pick "Play through MIDI" followed by "Play through VST" to get sound to come out. This doesn't stick so I have to do it every time I start Finale (I made a FinaleScript script to do it).

I tried that. I tried everything that I could try at "Device Setup."

[oldmkvi]

Try setting System Prefs/ Sound to same as what Finale uses.
Also, long shot here, look in System Prefs/Security.
Look at Microphone settings.
If Finale is Checked, uncheck it.
Or vice-versa.
It's unchecked on my Computer.
I recall some problems being caused/solved with headphone settings too.
Seemingly unrelated problems to headphones or Mic.
Check Audio Midi too, what the hey!

[leonardociampa]

I have Windows 11, not Mac. That said, I did try checking and unchecking boxes on the microphone settings of the computer. Nothing works.

[leonardociampa]

In the Selection tool, if you put the cursor over a measure with music and press Ctrl+Spacebar, do you hear anything?

Actually, yes. But all I hear is one chord (comprised of notes from whichever measure I'm clicking). However the cursor still does not move -- the piece still does not play back. However I can indeed do Ctrl+Spacebar on any given measure and hear one chord.

[motet]

Well that's progress. What about if you hold down Spacebar and click on a measure?

Play with the playback settings. Try setting Human Playback Style to None.

[leonardociampa]

[1] What about if you hold down Spacebar and click on a measure?
[2] Play with the playback settings. [3] Try setting Human Playback Style to None.

I tried all three of those things.