Finale issues (version 27.4.1.110)

Discuss technical issues with keyboards, sound, video cards, etc.

Moderators: Peter Thomsen, miker

acousticjam
Posts: 1
Joined: Sat Apr 13, 2024 5:29 pm
Finale Version: 27.4.1.110
Operating System: Windows

Post by acousticjam » Sat Apr 13, 2024 5:42 pm

Hello,
* Version 27.4.1.110 takes much longer to load than before(for me, 20 seconds plus on a faster than avg system).
* Also, at times, I'm unable to access the File or Edit menu item. I get the executing circle. However, other menu items are able to be accessed. This is very strange.

Something is different with this update. I've never had these types of problems.

Thank you for your attention.


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miker
Posts: 6095
Joined: Fri Mar 13, 2009 4:28 pm
Finale Version: Finale 27.4
Operating System: Mac

Post by miker » Sat Apr 13, 2024 6:04 pm

I would uninstall, SHUT DOWN and restart the computer, and reinstall. Restart again.
Finale 27 | SmartScorePro 64
Mac OS 13.2.1 Ventura
Copyist for Barbershop Harmony Society

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motet
Posts: 8538
Joined: Tue Dec 06, 2016 8:33 pm
Finale Version: 2014.5,2011,2005,27
Operating System: Windows

Post by motet » Sat Apr 13, 2024 7:32 pm

It might have to do with Windows Security. You could try going to Start > Settings > Update & Security > Windows Security > Virus & threat protection. Under Virus & threat protection settings, select Manage settings, and then under Exclusions, select Add or remove exclusions. Try adding C:/ProgramFiles/MakeMusic/Finale and C:/ProgramFiles/Garritan.

But first I would contact MakeMusic and complain.

User avatar
MikeHalloran
Posts: 711
Joined: Mon Jan 02, 2017 2:56 am
Finale Version: 27
Operating System: Mac

Post by MikeHalloran » Sat Apr 13, 2024 9:09 pm

Without knowing your operating system, everyone with a specific answer is guessing. Windows what?
Mike Halloran

Finale 27.4.1, SmartScore X2 Pro, GPO5 & World Instruments
MacOS Ventura 14.5 (public beta); 2023 Studio M2 Ultra, 192G RAM, 8TB; 2021 MBAir M1
NotePerformer4, Dorico 5, Overture, Notion 6, DP 11, Logic Pro

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