Constant crashing while using Finale

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fotoman37
Posts: 4
Joined: Wed May 27, 2020 5:25 pm
Finale Version: 2014
Operating System: Windows

Constant crashing while using Finale

Post by fotoman37 » Wed May 27, 2020 5:51 pm

Howdy folks,

I'm desperate for some guidance in this matter. I'm using Finale 2014 and it's crashing constantly and unpredictably. There is no regular event that triggers these crashes. Sometimes it's happening when I use a tool, sometimes it crashes when Finale is just sitting there doing nothing and I'm grabbing a glass of water. I can make it crash pretty reliably by changing my sound source from ASIO to General Midi in my sound settings, but that isn't how it usually crashes. On a side note, using DaVinci Studio crashes constantly too, which makes me think it's hardware/driver issue. However, I've been using Audacity a whole bunch and have not had a single crash. Is there a significant difference with how the programs render?

I'm running this setup:

ASRock x370 TaiChi mobo (onboard audio chip, RealTek)
AMD Ryzen 1700 stock 3.0ghz
32gb G.Skill ram
Sabrent NVME 1tb x2
Radeon R9 280 video card

I've been using all this gear for a few years, no problem. Then last fall I upgraded to Windows 10 and that's when all the problems started. I added 16gb (to bring me up to 32gb) and started using NVME hard drive. Hardware-wise, the new ram and the new hard drive are variables, and software-wise, Windows 10 is new. I've tried re-seating all my ram, both old and new, in every configuration, so I don't think it's that. I've reloaded Windows multiple times on both hard drives and set each to be the boot drive. Nothing helps. Computer has more than enough power to deal with this workload.

I've been searching for months for a solution and have been just dealing with the crashes and saving constantly, and dealing with losing 10-20% of my work at any given time. I can't find any reference to anything like this, and I'm at the end of my rope.

Has anyone else had similar problems, or notice anything I'm not? I've got crash dumps for like 6 of the last dozen or so crashes. Should I post those?

I can't keep working like this, I'm re-doing so much work. Any help is greatly appreciated.

Chris

Re: Constant crashing while using Finale

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motet
Posts: 4196
Joined: Tue Dec 06, 2016 8:33 pm
Finale Version: 2014.5,2011,2005
Operating System: Windows

Re: Constant crashing while using Finale

Post by motet » Wed May 27, 2020 5:53 pm


fotoman37
Posts: 4
Joined: Wed May 27, 2020 5:25 pm
Finale Version: 2014
Operating System: Windows

Re: Constant crashing while using Finale

Post by fotoman37 » Wed May 27, 2020 5:56 pm

A fresh install should set me to default preferences, right, with the same effect? I've done fresh installs multiple times while wiping the hard drive.

fotoman37
Posts: 4
Joined: Wed May 27, 2020 5:25 pm
Finale Version: 2014
Operating System: Windows

Re: Constant crashing while using Finale

Post by fotoman37 » Wed May 27, 2020 5:57 pm

And thank you!

User avatar
zuill
Posts: 3044
Joined: Sat Dec 10, 2016 9:35 pm
Finale Version: Finale 2011-v26.2
Operating System: Windows

Re: Constant crashing while using Finale

Post by zuill » Wed May 27, 2020 6:25 pm

Windows 10 wants to set the sample rate higher than Finale likes. What are the System and Finale's sample rates?

Zuill
Windows 10, Finale 2011-v26.2
"When all is said and done, more is said than done."

fotoman37
Posts: 4
Joined: Wed May 27, 2020 5:25 pm
Finale Version: 2014
Operating System: Windows

Re: Constant crashing while using Finale

Post by fotoman37 » Wed May 27, 2020 6:48 pm

24 bit, 48 khz in Windows. 44.1 khz in Finale.

Would you suggest I up Finale's sampling or lower Windows?

User avatar
zuill
Posts: 3044
Joined: Sat Dec 10, 2016 9:35 pm
Finale Version: Finale 2011-v26.2
Operating System: Windows

Re: Constant crashing while using Finale

Post by zuill » Wed May 27, 2020 6:52 pm

I had success changing the Windows setting to match Finale. There may be more than one place in Windows to check. It depends on your soundcard. Also, if you are linking peripherals to Finale, a match might be required there. I don't know. I use Direct Sound as ASIO is problematic for me.

Zuill
Windows 10, Finale 2011-v26.2
"When all is said and done, more is said than done."

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