Notes disappeared in simple entry palette

Discuss technical issues with keyboards, sound, video cards, etc.

Moderators: Peter Thomsen, miker

Calaf
Posts: 2
Joined: Fri Nov 15, 2013 4:09 pm
Finale Version: 2014
Operating System: Mac

Post by Calaf » Fri Nov 15, 2013 4:25 pm

Hello! Sorry for my poor English! :D
I bought Finale 2014 about a month ago. The problem is that all the notes of the simple entry palette disappeared mysteriously! :shock:
I attach an image of the situation:

Image

How do I fix this?
There is no way to reset Finale? I already tried to reinstall it. Thanks for your help!


User avatar
miker
Posts: 6009
Joined: Fri Mar 13, 2009 4:28 pm
Finale Version: Finale 27.4
Operating System: Mac

Post by miker » Fri Nov 15, 2013 5:24 pm

Welcome to the forum.

Have you tried dragging the window to expand it? Restarted your computer?

If they fail, I think you should contact Tech Support.

http://www.finalemusic.com/support/
Finale 27 | SmartScorePro 64
Mac OS 13.2.1 Ventura
Copyist for Barbershop Harmony Society

Calaf
Posts: 2
Joined: Fri Nov 15, 2013 4:09 pm
Finale Version: 2014
Operating System: Mac

Post by Calaf » Fri Nov 15, 2013 5:47 pm

miker wrote:Welcome to the forum.
Thank you :D
miker wrote:Have you tried dragging the window to expand it? Restarted your computer?
Yes I have, but without results. I immediately thought abaut a problem in the palette, but nothing happens by dragging the palette to the sides of Finale. :cry:
miker wrote:If they fail, I think you should contact Tech Support.
http://www.finalemusic.com/support/
Ok... I'll try to ask there. Thank you for your time! :D

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