Finale 2014: Glitch in shifting from one note to the next

Discuss technical issues with keyboards, sound, video cards, etc.

Moderators: Peter Thomsen, miker

soundartist
Posts: 61
Joined: Mon Feb 11, 2013 6:08 am
Finale Version: 2010 for Mac

Post by soundartist » Sun Mar 16, 2014 4:31 am

Hello,
Having a very strange issue on both of my Macs with Finale 2014 which I just bought: Sometimes I am able to shift from one note to the next only if I press the Command Key together with the arrows to navigate within the measure in between the notes (I almost never use the mouse for navigating in between notes). Other times, pressing the command key is not necessary and I easily shift from note to note as I did before. Never had this problem with Finale 2010. Problem continues even after resetting.
As usual, am grateful for any help/suggestions.


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miker
Posts: 5993
Joined: Fri Mar 13, 2009 4:28 pm
Finale Version: Finale 27.4
Operating System: Mac

Post by miker » Sun Mar 16, 2014 2:40 pm

That certainly is not expected behavior. Since it occurs in all files, try deleting the finale preference file. Also, send this one in to tech support and see what they say.
Finale 27 | SmartScorePro 64
Mac OS 13.2.1 Ventura
Copyist for Barbershop Harmony Society

soundartist
Posts: 61
Joined: Mon Feb 11, 2013 6:08 am
Finale Version: 2010 for Mac

Post by soundartist » Sun Mar 16, 2014 2:52 pm

Thank you—shall try that and contact tech support.
miker wrote:That certainly is not expected behavior. Since it occurs in all files, try deleting the finale preference file. Also, send this one in to tech support and see what they say.

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