Help Finale 2012c

Discuss technical issues with keyboards, sound, video cards, etc.

Moderators: Peter Thomsen, miker

jkarman
Posts: 28
Joined: Wed Jan 30, 2008 12:48 pm

Post by jkarman » Mon Apr 21, 2014 1:14 pm

From the application Finale2012C clicking Help I'm getting an empty screen.
Somebody a solution?

jk


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Peter Thomsen
Posts: 6603
Joined: Fri Jul 25, 2003 6:47 pm
Finale Version: Finale v27.4
Operating System: Mac

Post by Peter Thomsen » Mon Apr 21, 2014 4:44 pm

In the
Preferences - Folders
Is the option “Use Online Help When Available” selected or de-selected?

When selected, Finale will use your internet connection to go to the (always updated) user manual on MakeMusic’s web site.

When de-selected, Finale will go to the (not updated) user manual that came with the Finale installation.
Mac OS X 12.6.9 (Monterey), Finale user since 1996

jkarman
Posts: 28
Joined: Wed Jan 30, 2008 12:48 pm

Post by jkarman » Mon Apr 21, 2014 7:55 pm

Thanks, Peter!

It's selected (I think it's by default) but it does'nt do anything but a blank page (no errors, tho).
jk

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Peter Thomsen
Posts: 6603
Joined: Fri Jul 25, 2003 6:47 pm
Finale Version: Finale v27.4
Operating System: Mac

Post by Peter Thomsen » Mon Apr 21, 2014 8:07 pm

OK, the option “Use Online Help When Available” is selected.

Is your computer connected to the Internet?

Does your computer have a selected default web browser (e. g. Firefox)?
Mac OS X 12.6.9 (Monterey), Finale user since 1996

jkarman
Posts: 28
Joined: Wed Jan 30, 2008 12:48 pm

Post by jkarman » Mon Apr 21, 2014 9:01 pm

Peter, all "yes".
It's e.g. perfectly connecting to Finale Website (from the Help Menu)

Puzzled ...

jk

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Peter Thomsen
Posts: 6603
Joined: Fri Jul 25, 2003 6:47 pm
Finale Version: Finale v27.4
Operating System: Mac

Post by Peter Thomsen » Tue Apr 22, 2014 12:08 am

Indeed this is puzzling.

I have only one more idea:

Go to MakeMusic’s web site, and ask the folks at Tech Support for help.
Mac OS X 12.6.9 (Monterey), Finale user since 1996

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