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SOLVED - Finale is hanging periodically

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SOLVED - Finale is hanging periodically

Postby Matteo » Tue May 02, 2017 8:04 pm

Hello,
shortly after Finale is started it begins periodically to block the whole system for some minutes. The mouse can hardly be moved and the CPU shows 100 %. Finale itself more then 60-70 %.

For a few minutes all is OK, then a few minutes all is blocked, then again OK and so on.
And this happens ONLY, when Finale is started - even if I do nothing.

It happens also in a new windows profile - but not in the safe mode.
All drivers are the newest version, with no recognizable conflicts.

How to fix this problem ? :?:

System:
Finale 2014.5
Windows 7 64-bit
4 GB RAM
Intel Core duo CPU
NVIDIA GeForce 9600 M GS
IDT High definition audio
Last edited by Matteo on Thu May 11, 2017 2:05 am, edited 1 time in total.
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Re: SOLVED - Finale is hanging periodically

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Re: Finale is hanging periodically

Postby miker » Tue May 02, 2017 9:05 pm

Welcome to the forum.

You might want to submit that directly to Finale Tech Support.
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Re: Finale is hanging periodically

Postby Matteo » Wed May 03, 2017 1:53 pm

Hi miker,

thanks for the answer, but I'm writing here, because the Tech Support couldn't help.
I think it can only be a certain conflict with my windows installation and Finale ?!
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Re: Finale is hanging periodically

Postby miker » Wed May 03, 2017 2:07 pm

That's possible. But they should have the biggest database of problems.

I'm on a Mac, so I can't help. But let's see if any windows users here have any suggestions.
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Re: Finale is hanging periodically

Postby BuonTempi » Wed May 03, 2017 3:58 pm

Matteo wrote:It happens also in a new windows profile - but not in the safe mode.

My first guess would be audio drivers.

Is IDT High definition Audio a third-party add-on? What happens if you remove it?
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Re: Finale is hanging periodically

Postby motet » Wed May 03, 2017 4:54 pm

miker wrote:That's possible. But they should have the biggest database of problems.


Though apparently a small database of solutions.

The Safe Mode difference is certainly a clue. I would try Buon Tempi's suggestion, and eliminate things one by one if you can. Also try turning off "check for updates," since they usually only issue a couple of updates per version.

Finale takes a very long time to load on my machine, but it doesn't take over like that. I'm not sure what it's doing all that time.

Just timed it:

F2005 - 8 seconds
F2011 - 20 seconds
F2014.5 - 40 seconds

This is to launch the program without opening a file.
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Re: Finale is hanging periodically

Postby BuonTempi » Thu May 04, 2017 4:21 pm

motet wrote:F2005 - 8 seconds
F2011 - 20 seconds
F2014.5 - 40 seconds

Wow. Is that standard? And I thought the speed problems were all on the Mac side!

Any reason you've not tried 25? By all accounts, it's significantly faster on both platforms.
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Re: Finale is hanging periodically

Postby motet » Thu May 04, 2017 4:35 pm

I still have a 32-bit machine. This could also be related to virus-checking software; I'll have to experiment.
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Re: SOLVED - Finale is hanging periodically

Postby Matteo » Thu May 11, 2017 2:04 am

BuonTempi wrote:
Matteo wrote:It happens also in a new windows profile - but not in the safe mode.

My first guess would be audio drivers.

Is IDT High definition Audio a third-party add-on? What happens if you remove it?


Hey, I removed it, but the problem resisted.

Now I found the solution, Oh no ! :oops: It was dust in the fan that caused to much heat on the graphic card (about 95°C) and then the CPU blocked with 100 % usage. Cooled down to 87°C the system worked normally again.

So I removed the fan and cleaned it - now the temperatur does not go over 62°C and the whole problem is solved. :mrgreen:

Thank you all for your assistance !
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