[URGENT] Finale Crashes Upon Startup

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ChrisPrice5614
Posts: 3
Joined: Thu May 30, 2019 5:30 pm
Finale Version: Finale 26
Operating System: Windows

Post by ChrisPrice5614 » Mon Jan 02, 2023 10:13 pm

Hello all,

I've used finale on my current PC for about 3 years. I've never encountered an issue until a recent windows update. Afterwards, finale will get stuck on the splash page, not responding.

I've reinstalled finale.
I've reinstalled ALL audio drivers.
I've restarted my pc.
I've erased the PlogueEngine folder.
I've ereased the FINMIDI.INI and FINALE.INI files.

I'm getting extremely frustrated over this issue due to commission deadlines I can't meet.


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motet
Posts: 8230
Joined: Tue Dec 06, 2016 8:33 pm
Finale Version: 2014.5,2011,2005,27
Operating System: Windows

Post by motet » Mon Jan 02, 2023 10:31 pm

Are you starting it by launching Finale directly or by clicking on a .musx file?

User avatar
motet
Posts: 8230
Joined: Tue Dec 06, 2016 8:33 pm
Finale Version: 2014.5,2011,2005,27
Operating System: Windows

Post by motet » Mon Jan 02, 2023 10:33 pm

Did you uninstall Finale before reinstalling, or reintall over the exisiting copy?

ChrisPrice5614
Posts: 3
Joined: Thu May 30, 2019 5:30 pm
Finale Version: Finale 26
Operating System: Windows

Post by ChrisPrice5614 » Mon Jan 02, 2023 10:41 pm

motet wrote:
Mon Jan 02, 2023 10:33 pm
Did you uninstall Finale before reinstalling, or reintall over the exisiting copy?
I uninstalled then reinstalled. Both launching from the exe and clicking on a .musx file ends in the same result with a crash.

User avatar
motet
Posts: 8230
Joined: Tue Dec 06, 2016 8:33 pm
Finale Version: 2014.5,2011,2005,27
Operating System: Windows

Post by motet » Tue Jan 03, 2023 4:00 am

I don't know then. Try shutting down any other applications you have running and see if that's it. You probably still have customer support with version 26 so you could try logging in to the MakeMusic site and filing a ticket.

heinzfan
Posts: 193
Joined: Sun Dec 25, 2016 8:42 pm
Finale Version: 27
Operating System: Windows

Post by heinzfan » Fri Jan 06, 2023 11:00 pm

You might also try using windows system restore. Restore points are automatically created with a windows update. This won't affect your files but will restore windows to the prior version. That would at least let you know if the recent update is the problem, and if Finale launches you can get your work done.
Finale 27, Windows 10, VST: Vienna Instruments/Ensemble/Synchron, Cubase, Kontakt 5

AnneMillington
Posts: 114
Joined: Mon Oct 04, 2021 2:31 am
Finale Version: 27.3.0
Operating System: Windows

Post by AnneMillington » Thu Jan 12, 2023 8:16 pm

Just to paint with a very broad brush, you might try to install the latest Finale version. You are on Windows 10, I presume?

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