SOLVED - Finale is hanging periodically

Discuss technical issues with keyboards, sound, video cards, etc.

Moderators: Peter Thomsen, miker

Matteo
Posts: 5
Joined: Tue May 02, 2017 7:39 pm
Finale Version: 25
Operating System: Windows

Post by Matteo » Tue May 02, 2017 8:04 pm

Hello,
shortly after Finale is started it begins periodically to block the whole system for some minutes. The mouse can hardly be moved and the CPU shows 100 %. Finale itself more then 60-70 %.

For a few minutes all is OK, then a few minutes all is blocked, then again OK and so on.
And this happens ONLY, when Finale is started - even if I do nothing.

It happens also in a new windows profile - but not in the safe mode.
All drivers are the newest version, with no recognizable conflicts.

How to fix this problem ? :?:

System:
Finale 2014.5
Windows 7 64-bit
4 GB RAM
Intel Core duo CPU
NVIDIA GeForce 9600 M GS
IDT High definition audio
Last edited by Matteo on Thu May 11, 2017 2:05 am, edited 1 time in total.


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miker
Posts: 5993
Joined: Fri Mar 13, 2009 4:28 pm
Finale Version: Finale 27.4
Operating System: Mac

Post by miker » Tue May 02, 2017 9:05 pm

Welcome to the forum.

You might want to submit that directly to Finale Tech Support.
Finale 27 | SmartScorePro 64
Mac OS 13.2.1 Ventura
Copyist for Barbershop Harmony Society

Matteo
Posts: 5
Joined: Tue May 02, 2017 7:39 pm
Finale Version: 25
Operating System: Windows

Post by Matteo » Wed May 03, 2017 1:53 pm

Hi miker,

thanks for the answer, but I'm writing here, because the Tech Support couldn't help.
I think it can only be a certain conflict with my windows installation and Finale ?!

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miker
Posts: 5993
Joined: Fri Mar 13, 2009 4:28 pm
Finale Version: Finale 27.4
Operating System: Mac

Post by miker » Wed May 03, 2017 2:07 pm

That's possible. But they should have the biggest database of problems.

I'm on a Mac, so I can't help. But let's see if any windows users here have any suggestions.
Finale 27 | SmartScorePro 64
Mac OS 13.2.1 Ventura
Copyist for Barbershop Harmony Society

BuonTempi
Posts: 1297
Joined: Fri Aug 20, 2010 8:59 am
Finale Version: Finale 27
Operating System: Mac

Post by BuonTempi » Wed May 03, 2017 3:58 pm

Matteo wrote:It happens also in a new windows profile - but not in the safe mode.
My first guess would be audio drivers.

Is IDT High definition Audio a third-party add-on? What happens if you remove it?

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motet
Posts: 8227
Joined: Tue Dec 06, 2016 8:33 pm
Finale Version: 2014.5,2011,2005,27
Operating System: Windows

Post by motet » Wed May 03, 2017 4:54 pm

miker wrote:That's possible. But they should have the biggest database of problems.
Though apparently a small database of solutions.

The Safe Mode difference is certainly a clue. I would try Buon Tempi's suggestion, and eliminate things one by one if you can. Also try turning off "check for updates," since they usually only issue a couple of updates per version.

Finale takes a very long time to load on my machine, but it doesn't take over like that. I'm not sure what it's doing all that time.

Just timed it:

F2005 - 8 seconds
F2011 - 20 seconds
F2014.5 - 40 seconds

This is to launch the program without opening a file.

BuonTempi
Posts: 1297
Joined: Fri Aug 20, 2010 8:59 am
Finale Version: Finale 27
Operating System: Mac

Post by BuonTempi » Thu May 04, 2017 4:21 pm

motet wrote: F2005 - 8 seconds
F2011 - 20 seconds
F2014.5 - 40 seconds
Wow. Is that standard? And I thought the speed problems were all on the Mac side!

Any reason you've not tried 25? By all accounts, it's significantly faster on both platforms.

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motet
Posts: 8227
Joined: Tue Dec 06, 2016 8:33 pm
Finale Version: 2014.5,2011,2005,27
Operating System: Windows

Post by motet » Thu May 04, 2017 4:35 pm

I still have a 32-bit machine. This could also be related to virus-checking software; I'll have to experiment.

Matteo
Posts: 5
Joined: Tue May 02, 2017 7:39 pm
Finale Version: 25
Operating System: Windows

Post by Matteo » Thu May 11, 2017 2:04 am

BuonTempi wrote:
Matteo wrote:It happens also in a new windows profile - but not in the safe mode.
My first guess would be audio drivers.

Is IDT High definition Audio a third-party add-on? What happens if you remove it?
Hey, I removed it, but the problem resisted.

Now I found the solution, Oh no ! :oops: It was dust in the fan that caused to much heat on the graphic card (about 95°C) and then the CPU blocked with 100 % usage. Cooled down to 87°C the system worked normally again.

So I removed the fan and cleaned it - now the temperatur does not go over 62°C and the whole problem is solved. :mrgreen:

Thank you all for your assistance !

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