Finale won't open file
Moderators: Peter Thomsen, miker
Hello,
I suddenly cannot open the file I am working on! I've tried opening it through the "recent" window at the launch dialogue, directly from the file location, and through an earlier version of Finale, but these scripts pop up every time. Pleeease help!
I suddenly cannot open the file I am working on! I've tried opening it through the "recent" window at the launch dialogue, directly from the file location, and through an earlier version of Finale, but these scripts pop up every time. Pleeease help!
- motet
- Posts: 8386
- Joined: Tue Dec 06, 2016 8:33 pm
- Finale Version: 2014.5,2011,2005,27
- Operating System: Windows
Make yourself a folder for Finale's temporary files (perhaps in My Documents), then go to Finale's Preferences/Folders/Temporary Files and point to this new folder. Restart Finale and see if that fixes it.
Clean out this new folder from time to time.
Clean out this new folder from time to time.
Hello! After restarting the computer, .tmp files (FIN6447.tmp and FIN6448.tmp) now appear in the new folder I created from the first responder's suggestion, as well as a folder called Finale>CrashReporting>25.2.0.92, but when I attempt to open my .musx file, it is again feeding the same error scripts.
- N Grossingink
- Posts: 1793
- Joined: Mon Dec 19, 2016 2:50 pm
- Finale Version: 27.3
- Operating System: Mac
As far as I know, Finale will make backup files as long as you don't disable that feature when you install the software. Do a search and you might find a backup.
For the future, you should make sure you configure Finale to save backup files, preferably on a drive off the computer. Go to Preferences > Folders and set up a backup folder there. A simple thumb drive is inexpensive and will do the job.
N.
For the future, you should make sure you configure Finale to save backup files, preferably on a drive off the computer. Go to Preferences > Folders and set up a backup folder there. A simple thumb drive is inexpensive and will do the job.
N.
N. Grossingink
Educational Band, Orchestra and Jazz Ensemble a specialty
Sample: https://drive.google.com/file/d/1pFF5OeJDeLFGHMRyXrubFqZWXBubErw4/view?usp=share_link
Mac Mini 2014 2.6 Ghz, 8Gb RAM
OSX 10.15.7
Finale 2012c, 25.5, 26.3, 27.3
Educational Band, Orchestra and Jazz Ensemble a specialty
Sample: https://drive.google.com/file/d/1pFF5OeJDeLFGHMRyXrubFqZWXBubErw4/view?usp=share_link
Mac Mini 2014 2.6 Ghz, 8Gb RAM
OSX 10.15.7
Finale 2012c, 25.5, 26.3, 27.3
-
- Posts: 1319
- Joined: Fri Aug 20, 2010 8:59 am
- Finale Version: Finale 27
- Operating System: Mac
It is odd that Finale is reporting trouble deleting a file with no file path, when you're trying to open one.
Might be worth resetting Finale's preferences (there's a button in the Preferences pane), followed by another restart.
Might be worth resetting Finale's preferences (there's a button in the Preferences pane), followed by another restart.
-
- Posts: 6
- Joined: Tue Apr 19, 2016 8:31 am
- Finale Version: Finale 2014.5
- Operating System: Windows
I just experienced the same problem. I was exiting Finale to try to get a bug to reset, and saved my work, but when I exited, the computer crashed ("Windows has detected fatal problem blah blah ") and when I re-opened Finale, I couldn't open that file. Same errors as the original poster. Did we ever figure out a fix? I've put 8 hours into this file. I NEED to be able to open it.
As for resetting preferences, which preference would maybe help this problem?
Thx
Dan
As for resetting preferences, which preference would maybe help this problem?
Thx
Dan
- motet
- Posts: 8386
- Joined: Tue Dec 06, 2016 8:33 pm
- Finale Version: 2014.5,2011,2005,27
- Operating System: Windows
motet wrote:Make yourself a folder for Finale's temporary files (perhaps in My Documents), then go to Finale's Preferences/Folders/Temporary Files and point to this new folder. Restart Finale and see if that fixes it.
Clean out this new folder from time to time.
-
- Posts: 6
- Joined: Tue Apr 19, 2016 8:31 am
- Finale Version: Finale 2014.5
- Operating System: Windows
Ok, I've tried that. It didn't work. Same error messages. Can anyone help?
Thx
Thx
- zuill
- Posts: 4418
- Joined: Sat Dec 10, 2016 9:35 pm
- Finale Version: Finale 2011-v26.3.1
- Operating System: Windows
Report it. I'm sure they would like to see the file as well as any screen shots and crash reports.
However, I would prepare myself to consider that the 8 hours of work are lost, and will need to be redone. However, I would resolve the issue before wasting another 8 hours.
Zuill
However, I would prepare myself to consider that the 8 hours of work are lost, and will need to be redone. However, I would resolve the issue before wasting another 8 hours.
Zuill
Windows 10, Finale 2011-v26.3.1
"When all is said and done, more is said than done."
"When all is said and done, more is said than done."
-
- Posts: 6
- Joined: Tue Apr 19, 2016 8:31 am
- Finale Version: Finale 2014.5
- Operating System: Windows
I got a response from Customer "Success" telling me to copy the .bakx file to my desktop and change its name to .musx and then try opening it. I tried that and got the same error messages. I wrote back saying it didn't work and this was their response:
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.
.
Nick M. (MakeMusic)
Jun 15, 2:59 PM MDT
Hi Dan,
Unfortunately, not every file is recoverable. The only way to recover a file is by following the steps I've sent you:
1. Copy the .bakx file
2. Paste the .bakx file to your desktop
3. Right-Click on the newly pasted file and select "Rename"
4. Change the name from "filename.bakx" to "filename.musx"
5. Select Yes.
If changing the name from "filename.bakx" to "filename.musx" does not allow you to open this file, I'm afraid this file is lost and cannot be recovered.
I'm sure this is not the news you've wanted to hear. Please let me know if you have any other questions about this topic.
Nick M. | Customer Success Representative
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.
.
This is total BS. There are 184K bytes in that file, and I'm guessing one of their techs would be able to recover most or all of it, but they won't go to the trouble. I attached the file and he hasn't even had anyone LOOK at it. I'm so angry.
I don't suppose there's anyone on this forum who thinks they might be able to recover it? It's attached.
.
.
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Nick M. (MakeMusic)
Jun 15, 2:59 PM MDT
Hi Dan,
Unfortunately, not every file is recoverable. The only way to recover a file is by following the steps I've sent you:
1. Copy the .bakx file
2. Paste the .bakx file to your desktop
3. Right-Click on the newly pasted file and select "Rename"
4. Change the name from "filename.bakx" to "filename.musx"
5. Select Yes.
If changing the name from "filename.bakx" to "filename.musx" does not allow you to open this file, I'm afraid this file is lost and cannot be recovered.
I'm sure this is not the news you've wanted to hear. Please let me know if you have any other questions about this topic.
Nick M. | Customer Success Representative
.
.
.
This is total BS. There are 184K bytes in that file, and I'm guessing one of their techs would be able to recover most or all of it, but they won't go to the trouble. I attached the file and he hasn't even had anyone LOOK at it. I'm so angry.
I don't suppose there's anyone on this forum who thinks they might be able to recover it? It's attached.
- motet
- Posts: 8386
- Joined: Tue Dec 06, 2016 8:33 pm
- Finale Version: 2014.5,2011,2005,27
- Operating System: Windows
A .musx file is really a .zip file. Below I've listed the contents of a normal .musx file and then tried to list yours with the error message you'll see. If you're technically inclined, you might be able to delve into the zip format and see what's wrong and if anything can be retrieved.
Otherwise, absent a .asvx file as I said, you may be out of luck.
Otherwise, absent a .asvx file as I said, you may be out of luck.
Code: Select all
$ unzip -v un*
Archive: Untitled1.musx
Length Method Size Cmpr Date Time CRC-32 Name
-------- ------ ------- ---- ---------- ----- -------- ----
34 Stored 34 0% 06-16-2018 01:15 68c6d273 mimetype
252 Defl:X 167 34% 06-16-2018 01:15 8d945d65 META-INF/container.xml
997 Defl:X 325 67% 06-16-2018 01:15 9a2df192 NotationMetadata.xml
85141 Defl:X 85156 0% 06-16-2018 01:15 47a2cf5a score.dat
-------- ------- --- -------
86424 85682 1% 4 files
$ unzip -v one*
Archive: one.musx
End-of-central-directory signature not found. Either this file is not
a zipfile, or it constitutes one disk of a multi-part archive. In the
latter case the central directory and zipfile comment will be found on
the last disk(s) of this archive.
-
- Posts: 6
- Joined: Tue Apr 19, 2016 8:31 am
- Finale Version: Finale 2014.5
- Operating System: Windows
Thanks for the help. I really appreciate the work you did.
I'm flabbergasted that a file I had JUST SAVED was full of emptiness. And how was the bakx file messed up as well? How does Finale allow such a bug? If I don't know how it happened, how can I prevent it in the future? I'm pretty much ready to deal with the headache of switching to Sibelius.
Again, I thank everyone for the comments. Now I have to try to remember the eight hours of brilliant work I lost
Dan
I'm flabbergasted that a file I had JUST SAVED was full of emptiness. And how was the bakx file messed up as well? How does Finale allow such a bug? If I don't know how it happened, how can I prevent it in the future? I'm pretty much ready to deal with the headache of switching to Sibelius.
Again, I thank everyone for the comments. Now I have to try to remember the eight hours of brilliant work I lost
Dan
I know this is really annoying and it's indeed inexcusable. One small consolation: something I've invariably noticed when this happens to me is that redoing lost work always takes a fraction of the time it took the first time around.
Vaughan
Finale 3.2 - 26, Sibelius 4 - 7, Dorico 2.2
Tobias Giesen's plugins, full version, Robert Patterson plugins, Jari's plugins
MacOS 10.14.2
MacPro (2016) 16 GB, MacBookPro (2018) 16 GB
Amsterdam
Finale 3.2 - 26, Sibelius 4 - 7, Dorico 2.2
Tobias Giesen's plugins, full version, Robert Patterson plugins, Jari's plugins
MacOS 10.14.2
MacPro (2016) 16 GB, MacBookPro (2018) 16 GB
Amsterdam
P.S. Sibelius has its headaches, too. Check out Dorico. In most regards it has already left Finale (and Sibelius) far behind and those differences are only getting greater as the Dorico team is working quickly, diligently and intelligently on new features as well as refining the old ones. Sorry MM, but your snail-pace futzing in the margin is turning into slow suicide.
Vaughan
Finale 3.2 - 26, Sibelius 4 - 7, Dorico 2.2
Tobias Giesen's plugins, full version, Robert Patterson plugins, Jari's plugins
MacOS 10.14.2
MacPro (2016) 16 GB, MacBookPro (2018) 16 GB
Amsterdam
Finale 3.2 - 26, Sibelius 4 - 7, Dorico 2.2
Tobias Giesen's plugins, full version, Robert Patterson plugins, Jari's plugins
MacOS 10.14.2
MacPro (2016) 16 GB, MacBookPro (2018) 16 GB
Amsterdam