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New Install - missing .dll which IS on the computer

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New Install - missing .dll which IS on the computer

Postby jsward » Sat Aug 04, 2018 4:22 pm

Hi all. Just installed Finale (not sure version, installed August 2018). the installation took a while, but appears successful.
However, trying to launch FINALE, I get a missing driver message: missing "api-ms-win-crt-runtime-l1-1-0.dll"
I searched for the driver on my PC and IS installed in

C:\Program Files\Finale\Plugin Components\Java\jre\bin (created Thursday, ‎November ‎02, ‎2017, ‏‎7:54:16 PM)

as well as in two other locations for other programs
C:\Program Files\AVAST Software\Avast\setup\CRT\data\avast.vc140.crt\x86
C:\Program Files\AVAST Software\Avast\setup\CRT\data\avast.vc140.crt\amd64

Copying the .dll to the Finale directory, of course does NOT work.
What do I need to do?

Is there a path I need to reset?
jsward
 
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Re: New Install - missing .dll which IS on the computer

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Re: New Install - missing .dll which IS on the computer

Postby N Grossingink » Sat Aug 04, 2018 4:58 pm

Did you shut down and restart the computer after installing Finale? Can you reinstall the driver alone, by some means?

N.
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Re: New Install - missing .dll which IS on the computer

Postby MikeHalloran » Fri Aug 10, 2018 6:52 pm

Windows OS has a long history of applications requiring certain .dll files — only to find that Microsoft often times has many versions with different functionality, all named the same. These can become corrupted, too.

Anyway, here is MakeMusic's page where they tell you to contact Microsoft and give a link:

https://makemusic.zendesk.com/hc/en-us/articles/217559178-Missing-dll-errors
Mike Halloran

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